Return Policy

Last updated: December 2024

30 Days

Return Window

Free

Exchanges

Easy

Process

Return Eligibility

We want you to be completely satisfied with your purchase. Items may be returned within 30 days of pickup for a full refund or exchange, provided they meet the following conditions:

Item is unworn, unwashed, and in original condition
All original tags are attached
Original packaging is included (if applicable)
Proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or personalized items (custom jerseys, name printing)
Intimate items (shin guard sleeves, compression wear)
Items marked as "Final Sale"
Gift cards

How to Return an Item

Email us at info@mitchssoccer.com or call (555) 123-4567 to initiate your return.

Bring Item to Store

Bring the item(s) to our store location during business hours with your proof of purchase.

Receive Refund or Exchange

Once inspected, refunds are processed to your original payment method within 5-10 business days, or you can exchange for a different size/color.

Exchanges

Need a different size or color? We're happy to exchange items at no additional cost (subject to availability). Simply bring the item to our store and we'll help you find the right fit.

If the exchanged item has a higher price, you'll need to pay the difference. If it's lower, we'll refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you. Please include photos of the damage when contacting us.

Refund Timeline

Credit/Debit Cards: 5-10 business days after return is processed
Store Credit: Issued immediately at time of return

Questions?

If you have any questions about our return policy, please contact us. We're here to help!