Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account (name, email address)
• Make a purchase (billing information, order details)
• Contact us (communication records)

We also automatically collect certain information when you visit our store, including your IP address, browser type, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and pickup notifications
• Respond to your questions and requests
• Improve our store and services
• Prevent fraud and maintain security

3. Payment Processing

All payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store your credit card information on our servers. Please review Stripe's Privacy Policy for more information on how they handle your payment data.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (payment processing, email delivery)
• Law enforcement when required by law or to protect our rights

5. Email Communications

We use Brevo (formerly Sendinblue) to send transactional emails such as order confirmations and pickup notifications. These emails are essential to your order and cannot be unsubscribed from while you have an active order.

6. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure password hashing
• Regular security audits
• Limited access to personal data

7. Cookies and Tracking

We use essential cookies to maintain your shopping cart and session. We may also use analytics tools to understand how visitors use our store and improve the experience.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications (if applicable)

To exercise these rights, please contact us at the email address below.

9. Children's Privacy

Our store is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@mitchssoccer.com.